We strive for a fast delivery. All orders are shipped within 3 – 7 working days, as all are handmade at their own workshop in Denmark.
Should you use your items for a specific date, please feel free to note it under comments and we will take it into account.
Subject to typing errors and price changes!
Shipments in Denmark:
We ship with Post Nord as a package mail or standard. mail. In Denmark shipping is free over 500 DKK, outside Denmark we charge a standard flat rate fee. It is possible to trace the package if problems should arise – if you choose Packet Mail.
If your goods are damaged during delivery, you should immediately contact Post Denmark and note that your item has been damaged during shipping.
All prices are quoted in DKK and include 25% VAT.
At Nordbythomsen you can pay with Dankort, Visa / Dankort, eDankort. The amount of the goods is deducted only when the goods are shipped from us. You can only deduct the amount you have specified or less and only once. THE AMOUNT WILL NOT WITHDRAWN BEFORE IT IS DISCLOSED.
It is safe to shop with cards at Nordbythomsen, as all communication between our payment system and cardholder is done via an encrypted Secure Socket Layer (SSL) connection. Only PBS has access to the information regarding. payment. Neither Nordbythomsen nor other unauthorized persons have the opportunity to see the data being exchanged.
You can also physically pick up your items in the shop opening hours or by appointment.
ONLY THE NON-DETERMINED FEES ARE AFFIRMED.
NORD BY THOMSEN
Workshop and showroom -by appointment only
+45 26 27 60 62
Personal Information.No personal data registered at Nordbythomsen will be transferred, sold or made available to third parties at any time. All information is stored in a reliable manner and is only available to trusted employees at Nordbythomsen.
For electronic payment, a secure and encrypted method is used through the Webshop system.
The shop system uses so-called cookies to control the contents of the shopping cart. A cookie is just the name of a file stored on your own PC. It is also possible to ask the system to save its own address information for the next visit. If you wish to delete this information later, this can be done via the browser settings. For example, in Internet Explorer, via the “Features” menu and the menu item “Internet Options”.
During a purchase, we ask for name, address, phone number and email address. This information is used exclusively for processing your order. The information is transmitted and stored electronically in unencrypted form and stored for 5 years.
In addition, we register the IP address from where a purchase is made. The information normally finds no use, but can be used in an optional. police investigation. All fake orders are filed!
According to the Personal Data Act, we provide information on registered information and, based on any objections, we will delete as requested.
We provide 14 days full return from the day you receive your goods. Goods must be returned unused, in original packaging and in the same condition as received. Once we have received the item and approved the return, the amount will be refunded to your account as soon as possible. You must bear the costs of returning the item yourself. Remember to enclose your registration and account number for any bank transfer. If possible, include a copy of your invoice and remember to save your mail receipt as documentation for returning the item to us.
The return address is:
NORD BY THOMSEN
If you find out the jewelry is not for you. We will exchange for another within 14 days after you receive it.
That is, you may want to try it, but then we can not give you the money back. But we’ll find another one for you instead.
Return Merchandise Authorization (RMA)
All goods are subject to the purchase law’s 24-month warranty. The warranty means that you as a customer can complain about defects in the product that have occurred within 24 months after purchase. The warranty does not cover when faults, damage or wear occurs due to improper use, lack of maintenance or general wear and tear.